Welcome to alciaretic.com. We are committed to providing quality cup products and hope you are satisfied with your purchase. If you need to return or exchange an item, please refer to the following policy:

 

Return Conditions

• Returns must be completed within 30 days of receipt of the product.

• The product must be unused and in its original packaging.

• Please provide a valid proof of purchase.

 

Return Process

1.Contact our customer service team via email at info@alciaretic.com or by phone at (334)581-1195.
2.Provide your order number and the reason for the return.
3.We will provide the return address and further instructions.

 

Refunds

• Once the return is inspected and confirmed, we will process the refund within 5 business days.

• The refund will be issued to your original method of payment.

 

Exchanges

• If you wish to exchange an item, please follow the return process and indicate your intention to exchange when contacting customer service.

• We will notify you by email once the exchange item is dispatched.

 

Please Note

• Customized items are not eligible for return or exchange.

• The buyer is responsible for the return shipping costs.

We understand that returns and exchanges can be inconvenient, but we will do our best to make the process as straightforward as possible. If you have any questions, please feel free to contact us.